$JCP News: J C Penney : JCPenney puts greeters in place in pilot customer service move

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Taking a page from Wal-Mart’s customer service playbook, JC Penney is reportedly placing greeters at store entrances. Employees are being put in the role for two hours of their shift, according to a New York Post report, and the move is reportedly a pilot …

$JCP News: Macy’s in Cape to be open Thanksgiving Day

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Barnes and Noble officials confirmed last week its store would follow the mall’s hours and remain closed until 6 a.m. Black Friday. JCPenney, West Park Mall’s other prominent anchor store, has not yet announced its holiday hours.